Showroom Customer Care
Overview
Job purpose:
The Showroom Customer Care is responsible for assisting customers with inquiries about motorcycles, spare parts, accessories, and services, while ensuring smooth coordination between sales, service, and parts departments. The ideal candidate is customer-focused, knowledgeable, and capable of handling inquiries, complaints, and transactions with professionalism and efficiency. A strong understanding of motorcycles and dealership operations is an advantage.
No. of Vacancies
Specific Skills
- Strong communication and interpersonal skills
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Conflict resolution and complaint handling
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Maintaining showroom cleanliness and product display organization
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Team-oriented and collaborative
Responsible For
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Provide accurate product information, pricing, warranty details, and delivery timelines
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Assist customers in placing orders, booking test rides, or scheduling service appointments
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Coordinate with the sales, parts, and service departments to fulfill customer requests
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Maintain a clean, organized, and welcoming showroom environment
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Handle customer feedback, complaints, and after-sales concerns efficiently
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Update customer information and follow up on pending inquiries or sales
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Promote promotional offers, finance options, or loyalty programs when applicable
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Prepare basic reports on customer visits, inquiries, and feedback trends
Job Nature
Educational Requirements
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Bachelor’s degree in Business, Marketing, or a related field is an advantage
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Minimum 2–3 years experience in a customer-facing role, ideally in automotive, motorcycle, or retail sales
Year/s of Experience
Job Location
Salary
Job Level
How to Apply
Interested candidates can send their resumes to cv@welcometoebc.com mentioning "Job Title" in the subject line.