4th April, 2025,
Protea Hotel Kololo,
8am - 7pm
Ugx 550,000/-
| Per Delegate |
Inclusive of all meals & stationery
3 Months Post Training & Support
+ Certifications
Welcome to the
Customer Obsession
registration DESK
Customer Obsession Training
Why attend This Training?
Future-proof your career by becoming a sought-after expert in the realm of customer-centricity, and join a network of like-minded professionals dedicated to elevating customer experiences. This training is not just a learning opportunity; it's a mindset shift that will transform the way you approach customer interactions, empowering you to create lasting impact and propel your career to new heights. Don't miss this chance to be at the forefront of customer obsession excellence – your journey begins now! 🌟
"Customer is King" is common knowledge. But, do your customers experience royalty treatment?
Do you go above and beyond in supporting them? Would your customers swear by you?
When you love your customers and they love you back, it shows; brand loyalty, referrals, word-of-mouth marketing, and positive reviews.
If that's not the case for you, then you could use some training in Customer Obsession at this year's EBC annual training happening on 15th April, 2024. This one-day event will equip you with the skills to win hearts and tons of business by demonstrating an unwavering commitment toward your customers.
As your Growth Partners in Business Success, we believe nothing fuels business growth and revenue more than customer satisfaction and retention.
So, to achieve lasting success in today's hyper competitive business environment, prioritizing your customers is not only essential but very critical to survive and thrive.
Facilitators
Topics
4th April, 2025 | Protea Hotel, Kololo
Topic 1 - 08:00 am
Customer Obsessed Organisations:
Targeting - Leasers, Managers & Supervisors.
Facilitator, Dr. Ian Clarke - Executive Chairman, Clarke Group.
Topic 2 - 11:30 am
Mastering The Principles of Customer Service:
Targeting - All Floor Teams.
Facilitator, Hermione Nakabugo - Executive Assistant, Capital Markets Authority.
Topic 3 - 2:00 pm
Customer Obsession Skills:
Targeting - All Floor Teams.
Facilitator, Christian Lenana - Director, EBC.
Topic 4, 05:00 pm
Obsessed and NOT Possessed:
Targeting - Leaders, Managers & Supervisors.
Facilitator, Rebekah Kabugo - Customer Experience Manager, NSSF.
FAQ's
Can anyone instead have this training customized for their organization or business?
YES, get in touch with Joan on +256 785 619 952
Is this fee negotiable?
YES, if an organisation or business is booking for more than 5 people.
Can the organisation pay in kind rather than cash?
YES, discuss details with Joan on +256 785 619 952
Will certificates be issued?
YES, at the end of 3 months execution and review period.
Does the fee cover for any taxes?
NO
Will there be a provision for online classes?
NO
Will there be printed manuals after the training?
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Does the fee cover all the meals of the day?
NO
Can the organisation pay in kind rather than cash?
YES, discuss details with Joan on +256 785 619 952
Can I attend as an individual?
YES
When is the payment deadline?
7 Days to the event.
Do you accept cash? Cheques, LPO's,MM?
YES